Privacy Policy

Hello Candle SARL

Rue du Valentin 25

1400 Yverdon-les-Bains – Switzerland

Commercial register: CH-550.1.191.612-9

Email: contact@hellocandle.ch

Telephone: +41 24 438 08 98

Hello Candle may collect the following data, among other information:

• identity (first and last name)

• contact details (postal address, email address, telephone number)

• order and payment information

• IP address and browsing data

• data submitted through contact forms or account registration

Data is collected only when you provide it voluntarily or when you use the website.

Personal data is used for:

• processing and delivering orders

• managing customer accounts

• after-sales service

• marketing communications (newsletters and offers, where consent has been given)

• improving the website and user experience

• complying with legal and accounting obligations

The website may use standard tools such as:

• Google Analytics

• advertising pixels (e.g. Meta / Facebook, Google Ads)

These tools help analyse website usage and improve marketing performance.

You can configure your browser to refuse or limit cookies.

Data may be shared only with partners required to provide the services, including:

• payment providers

• carriers

• technical service providers (hosting and maintenance)

No data is sold to third parties.

Data is retained:

• for as long as necessary for the business relationship

• in accordance with Swiss legal obligations

Hello Candle implements appropriate technical and organisational measures to protect data against unauthorised access, loss or disclosure.

Under Swiss law, your rights include:

• access to your data

• correction of your data

• deletion, within the limits of the law

• objection to certain processing activities

Requests may be sent to contact@hellocandle.ch.