Skip to Content
Customer service: +41 24 438 08 98
Enjoy free shipping on orders of CHF 100 or more

FAQ

​

General questions

Explore our FAQ for essential information about your purchases, from delivery to returns.


We currently deliver throughout Switzerland.

Estimated delivery is 24 to 72 hours after payment confirmation. These timeframes are indicative and may vary during busy periods.

Delivery is free on orders of CHF 100 or more, excluding promotions.

For orders below this amount, delivery costs CHF 8.

Yes. You have 10 days after receipt to return an intact, unused product. Return shipping costs are your responsibility.

If a product is faulty or there is a delivery error, our team covers the return shipping costs. Simply contact customer service so that we can help promptly.

Our creations are partly handmade, so subtle variations may occur from one product to another. These individual features are part of the charm of craftsmanship and are not defects.

Promotions and sale offers are valid while stocks last and cannot be combined unless stated otherwise.

You can find our creations at our concept store in Yverdon-les-Bains and at more than 180 stockists in Switzerland and Belgium.

We currently offer three payment options: credit card, TWINT and debit card.

No. It is currently not possible to combine payment methods for a single order. Each purchase must be paid using one payment method.

Still have a question?

Your question matters. If you cannot find it here, please contact us and help us improve and expand our FAQ.